Community policy

DISTURBANCE POLICY

We respect local communities and we expect the same of our hosts and guests. That is why we do not allow open-invite parties, disruptive gatherings, or other community disturbances during an STAY SHARE reservation.

What’s not allowed

We ask our entire STAY SHARE community to work together to help prevent community disturbances. This includes following our policy, which does not allow:

  • Disruptive gatherings and other community disturbances, regardless of size. Signs of disruption to the local community can include:
    • Excessive noise
    • Excessive trash
    • Trespassing
    • Smoking nuisances
    • Parking nuisances
    • Neighborhood vandalism
    • Serious injuries or reckless behavior
  • Open-invite gatherings, for example parties advertised publicly or on social media
  • Advertising listings as party friendly
  • Hosts facilitating severe or repeated disruptive gatherings or disturbances

Reducing community disturbances

To help promote safe and responsible travel on STAY SHARE, we take steps to address community disturbances. For example, we may block certain reservations that we determine to be a higher risk for disruptive gatherings or take action on a user’s account, which can include account removal. 

Enforcing this policy

If we determine that any community member violated this policy, we take appropriate action. This can include educating users, issuing warnings, suspending or removing listings, or suspending or removing the violating accounts.

  • Lesser disturbances may result in warnings, whereas repeated or more severe disturbances may result in account or listing suspension or removal.
  • In rare cases where a listing has severe or repeated issues, such as becoming a chronic disturbance within a neighborhood, we may suspend or remove it from STAY SHARE.

We’re here to help

Members of the community can report a listing that they believe is causing a community disturbance by contacting our dedicated Support team.

If there’s an emergency in progress, please contact local emergency services or law enforcement authorities for assistance. If you're unfamiliar with local emergency services phone numbers, you can use STAY SHARE to dial emergency services now.